Refund policy

30-Day Money-Back Guarantee

Marviq offers a 30-day money-back guarantee beginning on the date your order is delivered.

To request a return, contact us within 30 days of the delivery date confirmed by the carrier’s tracking information. Once your request is approved, we will provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if the product is damaged, defective, not functioning as described, or if you received the wrong item.

Depending on the circumstances, we may:

Send a replacement at no additional cost
Issue a full refund to your original payment method
Request photographs, video, or other information needed to verify the issue

Approved returns involving damaged, defective, or incorrect items qualify for free return shipping.

Returns for Other Reasons

We accept eligible returns requested within 30 days of delivery.

To qualify for a return:

The product must be in its original or like-new condition
All included components, accessories, manuals, and packaging must be returned
The product must not show damage caused by misuse, modification, neglect, or improper handling
Proof of purchase is required

Approved returns qualify for free return shipping. Marviq does not charge a restocking fee.

How to Start a Return

Email support@marviqlab.com with:

Your order number
The email address used for the order
The reason for the return
Photographs or video if the product is damaged, defective, or incorrect

We generally respond within 1–2 business days with return instructions.

Returns sent without prior authorization may not be accepted or refunded.

Return Inspection

Once the returned item is received, we will inspect it and notify you whether the refund has been approved.

If the returned product does not meet the eligibility requirements described in this policy, we may deny the refund or contact you for additional information.

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after the returned item is received, inspected, and approved.

Your bank or card provider may require additional time to post the refund to your account.

Order Cancellations

We cannot guarantee cancellation after an order has entered processing or has shipped. Orders that have already shipped must follow the return process described above.

Non-Returnable Items

The following are not eligible for return:

Gift cards
Products damaged through misuse, modification, neglect, or failure to follow product instructions
Products returned without included components or accessories
Products returned more than 30 days after confirmed delivery
Unauthorized returns